Terms of service

Terms of Service

1. Introduction

1.1 These Terms and Conditions apply to the use of our website and to the purchase of products offered through our website.

1.2 The terms and interpretations defined in these Terms and Conditions are listed in Section 26.

2. Acceptance

2.1 You represent and warrant that: (a) you are authorized to enter into a legally binding contract with us; and (b) you are not prevented by applicable laws or contracts from entering into a legally binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these terms.

2.3 You represent and warrant that you have not: (a) been convicted of a computer or internet-related offense; and (b) been previously denied access to products or the website.

2.4 We reserve the right to deny you access to our website if we deem such denial necessary or appropriate.

2.5 Placing an order signifies: (a) your acknowledgment that you have read these Terms and Conditions carefully and in full; (b) your offer to purchase the order solely in accordance with these Terms and Conditions; (c) your agreement that any order confirmation is based solely on these Terms and Conditions; and (d) your obligation to comply with these Terms and Conditions.

2.6 If you do not accept these Terms and Conditions, you may not use the website or purchase products.

2.7 You must explicitly accept these Terms and Conditions to: (a) submit information to or through our website; or (b) purchase a product.

2.8 By visiting our website, purchasing products, or accepting these Terms and Conditions: (a) you also accept our Privacy Policy; and (b) you accept our Acceptable Use Policy and agree to comply with it (see Section 12).

2.9 We recommend that you print a copy of these Terms and Conditions for future reference.

2.10 If you do not accept these Terms and Conditions, you cannot place an order or communicate with us.

3. Personal Use

You confirm that you are using the website to purchase products solely for your personal use and not for commercial purposes, as a principal and not as an agent or on behalf of another person.

4. Prices

4.1 We aim to ensure all details, descriptions, and prices on our website are accurate; errors may occur. If a pricing error is discovered, we will contact you to confirm the order at the correct price or cancel it with a full refund. If we cannot reach you, the order will be canceled and refunded.

4.2 We are not obligated to fulfill an order if the website price is incorrect (even after an order confirmation).

4.3 Prices may change from time to time; changes do not affect orders already confirmed.

5. Placing an Order

5.1 All orders are subject to stock availability. If available, you will receive an order confirmation. If we cannot fulfill your order, we will notify you by email and refund any payment received.

5.2 A contract is formed only when we issue an order confirmation and only for the product(s) listed therein. These Terms and Conditions apply to the exclusion of all other terms.

5.3 If your order includes multiple products, they may be delivered in separate shipments.

5.4 We may remove products or change/delete website content at any time without liability.

5.5 We may reject or cancel any order at any time (including after sending an order confirmation) without liability.

5.6 If we cancel after payment, you will receive a full refund.

6. Payment

6.1 You may pay using any payment methods/processors listed on our website.

6.2 Promotional vouchers (if offered) can be entered at checkout.

6.3 We may use third-party payment processors. You agree we may share necessary documents and information (including personal data) with them to process payments.

6.4 We are not a regulated payment processor and are not liable for errors caused by payment processors.

6.5 You must provide complete and accurate payment information and pay with your own funds. By ordering, you confirm: (a) the payment method belongs to you; (b) any voucher used is legitimately yours; and (c) you have sufficient funds/credit to pay.

6.6 We are not liable for unauthorized use of your cards by third parties. We may report fraudulent payments to the authorities.

6.7 You must not initiate chargebacks or cancel payments relating to products.

6.8 You shall indemnify us for any chargebacks/cancellations and related losses or costs.

7. Delivery

7.1 We will endeavor to deliver your order to the delivery address specified at checkout.

7.2 An estimated delivery date may be provided during checkout.

7.3 We are not liable for delay-related losses where permissible by law.

7.4 We may be unable to deliver to certain locations; we will notify you and refund or arrange an alternative address.

7.5 Risk passes upon delivery to the delivery address (subject to your breach causing delay).

7.6 If you cannot accept delivery/collection, the carrier may leave instructions for re-delivery or collection.

7.7 If delivery is delayed due to your unreasonable refusal/failure to accept or collect, we may charge reasonable return and related costs.

8. Cancellation or Modification of Orders

8.1 After placing an order, you can request cancellation/modification by emailing us.

8.2 Orders may process quickly; refunds before receipt may only be possible within 24 hours of ordering.

9. Faulty Products

9.1 Products are standard, not tailored.

9.2 Website product info is provided “as is” without warranties.

9.3 Product images may differ slightly from the actual product.

9.4 If a product is faulty, email us with details and photos.

9.5 You may return the product per Section 10.

9.6 We will inspect the product upon receipt; processing time depends on your order.

9.7 We will notify you by email if we confirm the product is faulty.

9.8 Our sole obligation for faulty products is, at our discretion: (a) replace the product and cover delivery of the replacement, provided you return the faulty item; or (b) refund the price paid for the faulty product.

9.9 We are not liable for losses arising from this section to the extent permitted by law.

10. Returns and Refunds

10.1 Our Refund & Return Policy forms part of these Terms.

10.2 You may initiate a return within 30 days of delivery by emailing us.

10.3 Return shipping costs are borne by you.

10.4 We must receive and inspect the returned product before issuing any refund.

10.5 Returned products must be unused, with labels intact, in original packaging, and properly packed.

10.6 Processing time depends on your order.

10.7 If approved, refunds are issued to the original payment method promptly after approval notice.

10.8 Cancellation is complete once we have received the goods.

11. Vouchers

11.1 Only one promotional voucher/discount per order.

11.2 Enter the code at checkout to redeem.

11.3 Voucher value is deducted from the order total at checkout.

11.4 Vouchers have no cash value and do not bear interest.

11.5 If voucher value is insufficient, pay the balance using another method.

11.6 If you return an order purchased with a voucher, the voucher value is not refunded; any additional card/cash portion may be refunded.

12. Permitted Use (Acceptable Use)

You must not:

Use the website unlawfully or in a way that harms performance/availability;
Transmit malware or conduct automated data collection without consent;
Use bots/spiders or violate robots.txt;
Use data for direct marketing or to contact others without consent;
Attempt to reverse engineer, copy, sublicense, or build competing services;
Frame the site or deep-link beyond the homepage without permission;
Post or submit unlawful, infringing, offensive, or misleading content;
Place speculative, false, or fraudulent orders.

You are responsible for all losses we incur due to your breach. Report any suspected prohibited actions to us promptly.

13. Links to Our Website

Links to third-party sites are for information only and do not constitute endorsement. You may link to our homepage fairly and legally without damaging our reputation, and without implying association or endorsement. We may withdraw linking permission at any time.

14. Intellectual Property Rights

The website code, structure, and content are protected by intellectual property laws. You may use the website for personal, non-commercial use only. Do not use our trademarks without prior written permission.

15. Data Protection

Our Privacy Policy forms part of these Terms. We use cookies (see Privacy Policy). We will take reasonable security measures to protect personal data and may share information electronically with staff and service providers as needed to provide products.

16. Viruses

We do not guarantee the site is secure or free from bugs/viruses. Use your own antivirus. Do not introduce malware, attempt unauthorized access, or perform DoS/DDoS attacks. Breaches may be reported to authorities.

17. Liability

17.1 To the fullest extent permitted by law, we are not responsible for losses due to third-party content, reliance on site information, product suitability, access issues, or events beyond our reasonable control.

17.2 We are not liable for loss of profits, business, goodwill, or indirect/consequential losses.

17.3 Our total liability is limited to the higher of USD 1,000 or five times the price you paid for the products causing the liability (less any unpaid amounts you owe).

17.4 Claims must be brought within one year of the relevant act/omission.

17.5 You may not bring personal claims against our staff or representatives.

17.6 All implied terms/warranties are excluded to the fullest extent permitted by law.

17.13 Nothing limits liability for death/personal injury caused by negligence, fraud, or where liability cannot be excluded under applicable law.

18. Indemnification

You will indemnify and hold us (and our affiliates, officers, employees, contractors, and agents) harmless from any claims, losses, and costs arising from your breach, fraud, negligence, or misuse of the website.

19. Force Majeure

If a force majeure event lasts more than one week, we may terminate without further obligations other than refunding amounts paid for undelivered products. We may take steps we deem necessary to perform our obligations.

20. Amendments

We may amend these Terms from time to time. We will notify you of material changes where practicable. If you do not accept amended Terms, you must cease using the website and stop purchasing products.

21. Your Breach

If you breach these Terms, we may warn you, suspend access, suspend orders, refuse payment, block access, contact ISPs to block access, and/or take legal action. Do not circumvent suspensions or blocks.

22. Termination and Suspension

You may stop using the website at any time. We may suspend/terminate access with or without notice, including to prevent legal liability or disruption. We do not guarantee continuous availability and are not liable for interruptions.

23. Effect of Termination

Termination ends our service obligations. You have no claim for loss arising from termination. Sections intended to survive (including 17 and 18) will continue to apply.

24. General Provisions

You may not assign your rights. Rights and remedies are cumulative. Hosting may be outsourced. If any provision is invalid, it shall apply to the maximum extent permitted; the remainder remains valid. No waiver is implied by delay or omission. No third-party rights are created by these Terms.

25. Applicable Law

25.1 These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales.

25.2 The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

26. Interpretation

26.1 In these Terms: “Contract” means your order of one or more products in accordance with these Terms; “Customer” means a natural person placing an order; “Delivery Address” means the delivery address specified in the order; “Estimated Delivery Date” means an estimated delivery date; “Force Majeure” means events beyond our reasonable control (including war, natural disasters, pandemics, terrorism, fires, floods, legal orders, port/airport closures, or unrelated industrial disputes); “Indemnified Parties” means us, our affiliates and their officers, employees, contractors, and agents; “Intellectual Property” includes patents, trademarks, designs, copyrights, database rights, trade secrets, and similar rights; “Order” means your order placed through the Website; “Order Confirmation” means the email confirming your order; “Payment Processor” means a third-party payment processing provider; “Product” means a product offered on the Website; “Website” means our website and “Website Infrastructure” means systems enabling the Website.

26.2 “Paragraphs” refer to paragraphs of these Terms. 26.3 Headings are for convenience only. 26.4 Singular includes plural and vice versa; gender words include all genders; “person(s)” includes natural persons and legal entities.

Please email us if you have any questions about these Terms, the Website, or the Products.

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