FAQ

📦 When will my order be shipped?

We process all orders within 1–3 business days (Monday to Friday). Once shipped, you’ll receive an email with your tracking number.

🚚 How long does delivery take?

  • UK orders: Delivered within 4–6 business days (Mon–Fri).

  • International orders: Usually arrive within 7–14 business days, depending on location and customs.

🔄 Can I return my order?

Yes — we accept returns within 60 days of delivery. Items must be unused and in original condition.
To start a return, email darrylreedo@outlook.com with your order number.

💳 What payment methods do you accept?

We currently accept PayPal for secure checkout.
Klarna and Stripe (for credit/debit cards) will be available soon.

💬 How can I contact customer service?

You can reach us via:

  • Email: darrylreedo@outlook.com

  • Phone: +44 7418 632991

  • Live Chat: Available on our website during business hours

  • Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK Time)

🧾 Do I need an account to place an order?

No — you can check out as a guest. But creating an account helps you track orders and save your details for next time.

🌍 Do you ship internationally?

Yes, we do! Shipping costs and times will vary depending on your location. You’ll see all available options at checkout.

📦 What if my item arrives damaged or incorrect?

Contact us right away at darrylreedo@outlook.com with your order number and a photo. We'll arrange a replacement or refund as quickly as possible.